Welcome to the Commercient Help Desk

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Specialists are available globally Monday through Friday 24 hours a day EST

  • Average response time is 24 hours or less; 48 hours in the event of heavy caseloads. We’re only a click or a phone call away.
  • Please log on to the Commercient Help Desk to access our Knowledgebase Articles.

    • Our Help Lines are available to:

  • New customers undergoing new installations who are on Premiere Customer Success Plan.
  • To existing customers that have purchased a "Live Phone/WebMeeting Case".
  • Live Phone/WebMeetings must be scheduled per agent's availability
  • Please click here to purchase a support voucher.
  • Commercient has added a new cool feature for any maintenance-related concern and you will be able to enjoy seamless support without having to purchase a support voucher now and then constantly. Please check here to know more and Click "See Pricing" to route you to your Customer Portal screen to see the pricing of the Maintenance Plan.

    • US :+1 (844) 282-0401 Ext. 2

    UK :+44 20 3870-2803 Ext. 2

    SA :+27 87 550-5997 Ext. 2

    NZ :+644 886-1825 Ext. 2

    AU :+61 130 035-8205 Ext. 2

    MX:+52 5541607920 Ext. 2

    How we can help you?

    • To submit a new issue click "+new ticket" in the upper right corner of your screen.
    • To view all of your existing tickets click Login > My Tickets .

      • How To Get Your Login ID & Password

    • Send an email to support@commercient.com requesting your Login ID & Password

      • I Forgot My Password!

    • In the event you forget your user credential, you can click on Forgot Password and you will be sent an email on how to reset your password.
    • Note: Do Not reset your Commercient sync user credentials password as it will break the sync. If you update the password for the Commercient Sync user, you will be sent an email on how to re-authenticate your sync with the new password.